PRODUCT RETURNS & REFUND POLICY
All returns require proof of purchase. Please include Proof of Purchase with your return when you send it back or your return will not be processed.
Products that are found to be defective can be returned for a replacement or credit toward the purchase of other products during the warranty period of that specific product. The warranty period starts on the date of the invoice and ends after the following period:
- We cover all products with a 90-day warranty
- The Streetwise Security™ brand has a one-year warranty
- The Streetwise Security™ brand for stun guns and stun batons have a lifetime warranty
- Police Force™ stun guns and stun batons have a lifetime warranty
- Jolt™ products have a lifetime warranty
- TASER® devices have a one year warranty
All defective returns require a return merchandise authorization number (RMA#). Contact us for an RMA#, which must be put on the outside of the box. Any returns sent to our warehouse without an RMA # will be refused. The cost to ship the defective product back will be paid by the customer. We recommend that all returns are shipped with tracking information and insurance. The cost to ship the replacement product(s) back will be paid by the manufacturer.
Please test the product(s) before returning to us. Many items shipped back to us as defective work fine; some after doing something as simple as putting in new batteries. If an item is returned to us and found to be working, the customer will have to pay return shipping charges. Also, the item must not show signs of abuse or misuse and all parts, instructions, and accessories must be included to receive full credit.
We will accept certain (not all) products back for exchange (credit toward the purchase of other products) within 30 days after the date of the invoice with a 20% exchange fee. This does not apply to all our products. Certain items cannot be exchanged. For example, if an item has been discontinued, as announced in our weekly e-mail update, and listed on our website, then we cannot take it back. Call first before shipping the product back to receive an RMA number and to make sure the product is eligible for a credit. Each product returned for exchange must be in its original condition and ready to go back on the shelf or a higher fee may be applied. This includes the item and its packaging. For example, make sure that there are no price stickers (or residue from where they have been removed), or tags on the unit or packaging. All exchanges require a return merchandise authorization number (contact us for an RMA#). The cost to ship the product back to us or the manufacturer will be paid by the customer. For your protection, we recommend that all returns are shipped with tracking information and insurance. The cost to ship the new product(s) will also be paid by the customer.